Price Match Promise

Welcome

As a small independent business we always strive to offer the best service and price that we possibly can.

We try to price all our products as competitively as possible working hard with our suppliers where possible to ensure that without the buying power enjoyed by large online stores that we are still able to offer you great value.

For those times where you would prefer to buy from us (and why wouldn't you?!) but the price is a stumbling block we welcome you to contact us with details of where you have found the item cheaper and give us an opportunity to match the price - or maybe even beat it.

How to submit a price match request

Send us an email using our contact form.

For us to try and match the price the product(s) must be displayed on the competitor's website. The price must apply to the identical individual product which is the same brand, model, size, colour and it must be new (i.e not a used / second-hand product) and in stock.

We will then review the details and let you know whether we are able to price match.

Please note that it may not be possible for us to price match on every occasion but we will always do our best.

Price matches cannot be requested retrospectively after placing your order.

Terms

Promotion codes cannot be redeemed in conjunction with a price match.

Loyalty Paw Points can be used at our discretion by arrangement only.

No cash alternative is available.