We aim to despatch your order within 48 hours but during busy periods it may take up to 3 working days. Need it faster? Contact us before ordering and we will do everything possible to help.
FREE UK DELIVERY OVER £60
Applies to all UK mainland orders over £60. Items typically sent by Royal Mail. Orders over £75 will require a signature.
Large or bulky items sent by Collect +, UK Mail or Hermes. A signature will be required.
Standard Delivery £3.99
Applies to all UK mainland deliveries. Items typically sent by Royal Mail. Small items £1.99.
Large or bulky items £6.99, Sent by Collect +, UK Mail or Hermes. A signature will be required.
Premium Delivery £4.99
Applies to all UK mainland deliveries. Items typically sent by Royal Mail. (Weight limit of 2kg)
Next Day Delivery
Most of the products on our store are held in stock, however, on occasions we need to order items.
If you require your order urgently please call us free on 0800 772 0152 or email firstname.lastname@example.org to ensure your items are in stock.
Orders must be placed by 10.30am for next working day delivery.
This service typically uses Royal Mail and will require a signature upon arrival.
Want a Saturday/weekend delivery? Contact us separately to find out if it's possible to arrange.
P&P costs are shown at checkout as accurately as possible, given what we know to be true at the time. However, we reserve the right to hold any order where actual P&P differs from the amount charged. In such cases we will contact you if postage costs are going to be higher than those stated when you placed the order.
We will let you know as quickly as possible if there you know straight away if there are any delays with your order.
For all delivery methods (other than next day signed) we can only estimate the timescale for your order to arrive and once your order leaves us we are unable to trace/track your order.
Prices start at just £8.99 for a 3-5 day, tracked and insured service. However if at checkout you can't find a delivery option listed please contact us, it just means that we need to find the best price that we can for you.
If your postage costs at checkout are higher than expected please send us an email to enquire about other postage options. Our default carrier is a signed for and tracked service however at your request we are able to send items using a non-insured service.
Please note that if ordering an item which is on pre-order that your order will be shipped as one complete parcel unless you arrange to pay separate postage costs with us.
If when despatching your order the postage costs are less than expected we will always refund you the difference.
Yes! We are happy to send your order to a different address and if you need to send a gift it's easy - just click here for information.
There are some items we don't hold in physical stock, why? As a family run company we rely on our fabulous suppliers to keep some larger items in their warehouse for us. What does it all mean? If ordering multiple items, some of them may arrive with you at different times and on different days, but don't worry, we will do our very best to keep you informed of when to expect things.
Please note that Royal Mail do not consider an item missing until two weeks from the posting date. We are unable to resend any orders until that time but may do so at our discretion.
Delivery times are estimates only.
We will send you one exchange per order free of charge (excludes dog beds and other large items sent by courier), any subsequent exchanges are subject to our standard postage cost. You are responsible for the costs of returning products to us. Applies to orders with a UK delivery address only.
To make an exchange please contact us via email or phone so we can advise the correct postal address, in some instances this may be directly to our supplier. In the event you return items directly to us without contacting us first you may be subject to additional postage charges.
Please complete the details on the exchange section of your invoice specifying clearly 'EXCHANGE' and send it back to the advised address within 14 days of purchase ensuring that:
Note: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit.
We are not able to offer exchanges on perishable items such as handmade dog treats and select other products. If you are uncertain whether your product qualifies for an exchange please contact us and we will be happy to help.
Please do not remove any product labels as this will invalidate our refund and exchange policy. For any products where labels have been re-attached your refund or exchange will not be processed.
To make a return please contact us via email or phone within 14 days of receiving your order so we can advise the correct postal address, in some instances this may be directly to our supplier. In the event you return items directly to us without contacting us first you will be liable for any additional postage charges.
Please note that if making multiple returns the address may be different for individual items so please ensure you contact us first.
Please complete the details on the exchange section of your invoice specifying clearly 'REFUND' and send it back to the advised address within 14 days of purchase ensuring that:
You will be responsible for paying postage costs associated with returns under this policy.
Note: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit. You are responsible for the postage costs to return goods.
We will process your refund, minus the original postage charge, as quickly as possible on receipt of your item(s), during busy periods this may take up to 5-7 working days.
We are not able to offer refunds on perishable items such as dog treats, chews, and other select items. If you are uncertain whether your product qualifies for a refund please contact us and we will be happy to help.
Unfortunately, we are unable to accept returns on sale or clearance items unless they are faulty. Sale items are normally end of lines or discontinued items. You may, however, exchange items for other products.
If you believe a product you receive is faulty then please contact us and we will advise the correct steps for a refund or exchange.
Original delivery charges will only be reimbursed in specific cases at our discretion, including:
If you the Buyer wish to exercise your rights to cancel an order under the Consumer Contract Regulations (CCR) you will need to inform us in writing* within 14 days from the day you receive your order.
For an order cancelled under the CCR only the outward postage cost and the cost of your item(s) will be refunded on receipt of your order (subject to meeting the requirements above). The Buyer (you) is responsible for all return postage and packaging costs.
*This may include a letter or email
If you have any questions regarding our return and exchange policy, please contact us directly. You can call either Amy or Leigh on 0800 772 0152 or you can email email@example.com. We always endeavor to answer email inquiries within 48 hours.