Delivery FAQ

We aim to despatch your order within 48 hours but during busy periods it may take up to 3 working days. Need it faster? Contact us before ordering and we will do everything possible to help. 


Delivery Estimate:

Applies to all UK orders over £60. Items typically sent by  Royal Mail. Orders over £75 will require a signature.

Large or bulky items sent by Collect +, UK Mail or Hermes. A signature will be required.

Standard Delivery £3.95

Delivery Estimate:

Items typically sent by Royal Mail. Small items £1.95.

Large or bulky items £6.99, Sent by Collect +, UK Mail or Hermes. A signature will be required.

Premium Delivery £4.99

Delivery Estimate:

Items typically sent by Royal Mail. (Weight limit of 2kg)

Next Day Delivery


Most of the products on our store are held in stock, however on occasions we need to order items.

If you require your order urgently please call us free on 0800 772 0152 or email to ensure your items are in stock.

Orders must be placed by 10.30am for next working day delivery.

This service typically uses Royal Mail and will require a signature upon arrival.

Want a Saturday/weekend delivery? Contact us separately to find out if it's possible to arrange.

P&P costs are shown at checkout as accurately as possible, given what we know to be true at the time. However, we reserve the right to hold any order where actual P&P differs widely from the online amount charged. In such cases we will contact you if postage costs are going to be higher than those stated when you placed the order.

Delays & Tracking Information

We will let you know as quickly as possible if there  let you know straight away if there are any delays with your order. 

For all delivery methods (other than next day signed) we can only estimate the timescale for your order to arrive and once your order leaves us we are unable to trace/track your order.

International Delivery Options

Prices start at just £8.99 for a 3-5 day, tracked and insured service. However if at checkout you can't find a delivery option listed please contact us, it just means that we need to find the best price that we can for you.

If your postage costs at checkout are higher than expected please send us an email to enquire about other postage options. Our default carrier is a signed for and tracked service however at your request we are able to send items using a non-insured service.  


Please note that if ordering an item which is on pre-order that your order will be shipped as one complete parcel unless you arrange to pay separate postage costs with us.

Fair Postage Policy

When we despatch your order if the postage costs are less than expected we will always refund you the difference. 

Can I have my order delivered to a different address?

Yes! We are happy to send your order to a different address and if you need to send a gift it's easy - just click here for information.

Is my item in stock?

There are some items we don't hold in physical stock, why? As a family run company we rely on our fabulous suppliers to keep some larger items in their warehouse for us. What does it all mean? You order may arrive directly from our supplier and if ordering multiple items, some of them may arrive with you at different times and on different days, but don't worry, we will do our very best to keep you informed of when to expect things.

All dog ID tags are engraved by Red Dingo offsite and delivered directly from Red Dingo.

If you have any questions please just email

Additional Information 

Please note that Royal Mail do not consider an item missing until two weeks from the posting date. We are unable to resend any orders until that time.

Delivery times are estimates only.