Manage your Subscription Box - A guide

October 03, 2016

All our subscription boxes come with complete flexibility for your needs. You can order a single box or purchase a repeating subscription, you can even sign up for one box and then change to a different one - it's all in your control at any time of day or night!

Choose a delivery period to suit your pet's needs and pause, modify or cancel at any time with no cancellation charges. Not used all the items in this months box? no problem, just 'skip' your next delivery or change how frequently you receive your order. 

To access these pawsome features you will need to create an account, login and then open your own personal subscription manager.

Login to your account

You can log in to your account by using the "log in/sign in" link located at the top of our store

If you need to create an account your login email should be the same as the one used when you setup your initial subscription. This ensures all of your subscription's details will be available to view and modify.

Alternatively, the notification emails you receive will contain a link which will link you directly to your account.

Update your payment details

You will need to login to your account

Once logged in click the "Billing Information" tab where you will see options to update card and, if necessary, edit the billing address for the card.

Change your delivery address

To update the delivery address for your subscription you will need to login to your account.

Once in your account, open the "Subscriptions" tab and click "Edit" by the address line:

This will open a pop-up where you can change the appropriate fields. 

Skip an upcoming delivery

You will need to login to your account.

Once in your account, you will need to open the "Delivery Schedule" tab.
Here you will see all upcoming deliveries for your subscription(s). To skip a delivery you just need to click "Skip" to the right of each relevant delivery.

This will only skip that one delivery, to skip multiple deliveries you will need to click "Skip" each relevant one.

How to change your subscription

To change or add products to your subscription you will need to login to your account 

To add products open your “Subscriptions tab” and click “Add product”. This will open a pop-up where you can search for, view and select additional subscription products from our store to add to your upcoming deliveries. 

You can also choose the frequency, first shipment date and the subscription you would like the product adding to.

To change the frequency and variant of the product, open your “Subscriptions tab” and click the "Edit" button to the right of the relevant product.

Cancel your subscription

To cancel a subscription you will need to login to your account.

Once in your account open the "Subscriptions" tab and next to each of the products you are subscribed to you will see a "Cancel" button. 

Clicking this will cancel your subscription to that particular product.